Return Policy
Did not like the product you had shopped? Changed your mind after receiving your order?
No Worries. We respect the fact that many a times you buuya fashion product but change your mind later and decide not to wear it
We do not want you to regret your purchase decision ever. We value your money and we will not like you to wasteyour money in buying a product which you will never use And hence, we offer a very simple return policy to our customers
Place return
To initiate a return, you can raise return on return@nouraaz.com within 48 hours of receiving your order. Please provide your order number, imagees of label and product received and reason for the approve your return request and then the next step follows. The timeline to raise a return request is within 48 hoursfrom the date of order delivery.
(A) For PAY ON DELIVERY/CASH ON DELIVERY orders
Store credits will be provided. Refunds cannot be transferredto anyotherpayment method.
Once we receive your return order, we will send you an emaail to confirm the receipt of the parcel and proceed with your selected mode of resolution method.
(B) For ONLINE PRE-PAID ORDERS (Net Banking/Debit Card/Credit Card/UPI/ Other Wallets)
We will reimburse the original source account within 4-6 business days of upon receiving the items with original labels and tags, excludingthe delivery fee.
For orders paid with a card, the refund will be credited to the ssame card used during the order placement.
For orders paid through UPI, the refund will be transferred to the same UPI source used during the order placement.
Upon receiving your return, you will receive an email confirming the parcel’s receipt, and we will proceed to process your refund.
Refrain from disclosing the OTP to the pickup partner until the orderhas been officially handed over to them.
Note: Shipping cost will not be refunded and applicable refund amount will be calculated after deducting discounts offered at time of purchase.
Also.Gift Hampers cannot be returned.
Exchange Policy
At the moment,exchange services are not available.
If you prefer items in a different style,colour or size, you can return the items you do not need and place a new order with the desired design,style,colour or size with the help of the coupon code slnared to you